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How voxxy88 Handles Your Personal Information

Your account with us carries personal data — from your registration details to the wallet you use to move funds. This page explains exactly what we collect, why we collect it, and how you can access or update it at any time.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacyCookie and Device ControlsYour Right to Access and DeleteIndonesia-Region Coverage
voxxy88 How voxxy88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account security is built around verified identity, encrypted connections, and controlled data access. Every session on voxxy88 runs over SSL so your login credentials and wallet activity are transmitted securely. We apply access controls so only the teams that need your data — fraud review, payment processing, account support — can see it, and only for the purpose it was collected.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies for wallet flow. You can review and adjust cookie preferences from the footer of any page on your account.

Account Security

Your account is protected by a verified email login plus OTP confirmation for sensitive actions like withdrawal requests and password changes. We do not store your DANA, OVO, or GoPay PIN.

Data Retention

We hold your account registration data for as long as your account is active. If you close your account, we retain only what applicable financial regulations in eligible regions require us to keep.

Requesting Changes

To correct inaccurate data or request deletion, log in and visit Account Settings, or contact our support team directly. We aim to action verified requests promptly within the window our compliance process allows.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team handles privacy requests directly. Reach out through any of the channels below and our team will respond with the steps needed to action your request.

Live Chat Open the chat widget from any page in your account. Privacy requests raised here are flagged to our data team and acknowledged within one business day.
Email Support Send your request to our support address from the email registered on your account. Include your account username so we can locate your data record quickly.
Account Help Centre Log in and navigate to Account Settings, then select Privacy and Data. From there you can view your stored data summary and submit a formal deletion or correction request.

Your Privacy Policy Questions

These are the questions we hear most often about how your data is handled on voxxy88. If something is not covered here, our support team is reachable via live chat or email from your account page.

We collect your name, email address, date of birth, and the payment method you link — DANA, OVO, or GoPay. We also log your device type and IP address to protect your account from unauthorised access.

We share data only with payment processors handling your DANA, OVO, or GoPay transactions and with fraud-prevention services. We do not sell personal data to advertisers or unrelated third parties.

Log in, go to Account Settings, and select Privacy and Data for a summary of your stored information. You can also submit a formal access request through live chat or by emailing our support team.

Yes. Submit a deletion request through Account Settings or contact our support team directly. We will remove data that is not subject to retention requirements under applicable financial regulations in eligible regions.

We use session cookies to keep you logged in and functional cookies to support wallet flow and lobby navigation. You can review and manage your cookie preferences from the footer of any page.

Go to Account Settings and select Personal Details to update your email or contact information. For changes to identity verification documents, contact our support team directly from your registered email address.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.